Return and Refund Policy

At Select Furniture UK, we strive to provide you with the best online shopping experience for furniture. We understand that sometimes, despite our best efforts, a return or refund may be necessary. We want you to feel confident and satisfied with your purchase, so we have formulated a clear and transparent Returns and Refunds Policy to guide you through the process.

1. Return Eligibility:
1.1. To be eligible for a return, the item must be unused, in its original condition, and in the same packaging as when received.
1.2. Custom-made or personalized items cannot be returned, unless they arrive damaged or defective.
1.3. Mattresses, bedding, or other items of a personal nature cannot be returned for hygiene reasons, unless they arrive damaged or defective.

2. Return Period:
2.1. You have 30 days from the date of delivery to initiate a return.
2.2. After 30 days, we regret that we can no longer accept returns, unless the item is covered under warranty or arrives damaged or defective.

2.3. All costs for returning the item will be covered by the customer 

3. Return Process:
3.1. To initiate a return, please contact our customer service team by email or phone, providing your order details and the reason for the return.
3.2. Our customer service team will guide you through the return process, including arranging for the pickup of large items or providing a return shipping label for smaller items.
3.3. Please ensure that the item is securely packaged to prevent any damage during transit.

4. Refund Process:
4.1. Once we receive and inspect the returned item, we will notify you of its arrival and the status of your refund.
4.2. If the return is approved, we will process the refund to your original payment method within \[X\] business days.
4.3. Please note that the refunded amount may exclude any original shipping charges, unless the return is due to an error on our part.

5. Damaged or Defective Items:
5.1. In the unlikely event that your item arrives damaged or defective, please contact our customer service team within 48 hours of delivery.
5.2. We may request supporting evidence such as photographs or documentation to assess the issue.
5.3. Depending on the circumstances, we will arrange a replacement, repair, or refund for the damaged or defective item.

6. Warranty:
6.1. Some of our products may come with a manufacturer's warranty. Please refer to the product description or contact our customer service team for specific warranty information.

7. Non-Returnable Items:
7.1. Certain items, such as clearance or sale items, are non-returnable unless they arrive damaged or defective.
7.2. Gift cards and promotional items are also non-returnable.

Please note that this Returns and Refunds Policy is in addition to your statutory rights. If you have any questions or need further clarification, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with every purchase.

Select Furniture UK reserves the right to modify or update this policy at any time. The most recent version will be available on our website.

Last updated: August 2023.